Closing date: undisclosed

We are looking for a capable Customer Success Manager to help us grow our clients in the region of Europe. Your focus will be targeted on managing customer life cycles post sales. This includes engaging clients, growing product use, reducing churn and increasing revenue earned.

Key Responsibilities:

•     Develop and maintain customer relationships post sales
•     Implement and maintain strategies to onboard and support new customers
•     Grow customers to increase level of use and engagement with the platform
•     Drive revenue growth through existing customers via up-selling and cross-selling
•     Implement and maintain strategies to reduce customer churn
•     Identify customers goals and ensure they achieve these throughout their organisation
•     Create platform evangelists and build customer referrals
•     Develop key influential relationships within the Europe region
•     Proactively work to understand product pain-points and provide feedback to the technology department
•     Any other roles or responsibilities reasonably required

 
Qualifications

•     Prior experience in Customer Success, Customer Services or equivalent history of increasing customer satisfaction, adoption, and retention.
•     Proven ability to drive continuous value of products.
•     Familiarity working with clients of all sizes.
•     Change management and project management experience.
•     Impeccable written and verbal communication skills.
•     Detail oriented and analytical.
•     Strong team player but still a self-starter.
•     Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

 
Requirements

•     5+ years of relevant experience.
•     Experience with sales and crm management platforms.
•     Prior experience in closing sales deals a plus.
•     You’re driven: No one needs to push you to excel; it’s just who you are.
•     Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
•     You want to help and serve our customers: They win, so you win.
•     Excellent people skills
   

Contact CricHQ directly for more info